(08) 6250 0000

COVID-19 Updates

As a retirement and aged care organisation, the health and wellbeing of our residents is at the absolute forefront of our operations at SwanCare.  We understand that COVID-19, or coronavirus, is highly contagious and the people most at risk are the elderly, very young children those diagnosed with chronic medical conditions and people with compromised immune systems.

This page will be kept up to date with SwanCare-issued polices and notices.

Aged Care Guidance and Updates

Guided by the Australian Government, SwanCare has a number of polices and guidelines in place to minimise the potential spread of coronavirus (COVID-19) as much as possible:

  • Please do not enter a SwanCare residential care facility if you have returned from overseas or have been in contact with someone confirmed to have COVID-19 in the last 14 days.
  • Please do not enter a SwanCare residential care facility if you have a fever or any other symptoms of a respiratory illness.
  • Visitors, staff, contractors, and health practitioners will be denied entry to any WA aged care facility from the 1st May, 2020 without having a current 2020 flu vaccination.  Appropriate evidence and proof of vaccination will be required before entry is granted.  This is a direct order from the Health Department of Australia.
  • Each residential care facility resident may have no more than two visitors, including doctors/staff, at a time, and visits by children 16 years and under are not permitted.
  • All visitors will be screened on entry to our facilities and will need to wash their hands before entering and when leaving a resident’s room and will be encouraged to practise social distancing at all times.
  • Visitors must cover their mouth with a tissue or elbow (not bare hands) when coughing or sneezing and dispose of used tissues immediately and wash hands.
  • From the 24th March 2020, visits to be limited between 10:00 – 11:00 and 17:00 – 18:00 Monday – Sunday until further notice.
  • Visits are to be a maximum of 30 minutes, and conducted in the resident’s room, outside, or in specific designated area (not a communal space).
  • Taking residents out of the facilities for social leave is exposing them to risk and this in turn exposes other residents. Please postpone any social leave until further notice to minimise the exposure that your loved one has to group activities.
  • This is a rapidly changing situation which is under constant review. We therefore encourage visitors to re-consider their need to visit, and only visit if absolutely necessary.

Please click on the notices below to read resident & relative notices:

Update #5 - 23/04/2020 Update

Update #4 - 02/04/2020 Update

Update #3 -  25/03/2020 Update

Update #2 - 23/03/2020 Update

Update #1 - 18/03/2020 Update


Retirement Living Guidance and Updates

  • As advised by the Government, anyone returning from overseas must self-isolate for 14 days. If you return from overseas, please advise administration as soon as possible so that we can assist with supplies if needed for your self-isolation period.
  • We strongly recommend that you avoid high risk situations such as large gatherings and meetings. Unfortunately as a precautionary measure this may result in cancellations of meetings and events on site.
  • Administration reception and resident support services will be open/available but we kindly ask that you make telephone contact rather than visit wherever possible. Call 6250 0000 for reception or 6250 0020 for resident support.
  • SwanCare has also made the decision to close the pool and gym for the moment. This is following similar decisions made by several local governments.

Please click on the notices below to read resident notices:

Update #8 - 14/05/2020 Update

Update #7 - 11/05/2020 Update

Update #6 - 08/04/2020 Update

Update #5 - 30/03/2020 Update

Update #4 - 26/03/2020 Update

Update #3 - 23/03/2020 Update

Update #2 - 19/03/2020 Update

Update #1 - 16/03/2020 Update

If you have any questions or concerns please call (08) 6250 0000 Monday - Friday between 8am - 4pm.

SwanCare will be taking direction from the Government as information is released and will be providing regular updates to residents when available. Please visit www.health.gov.au for further information or contact National Coronavirus Help Line on 1800 020 080.

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