Accessibility Statement

SwanCare Group Inc. is committed to creating a diverse, inclusive, accessible, and engaged community through our services and facilities. Our priority is to meet the best practice requirements for Web Content Accessibility Guidelines (WCAG) at the AA 2.1 level. We will continue to improve the website needs to meet the latest accessibility standards.

We aim to provide a platform where information is accessible to everyone. This includes people with disability who may use assistive technology to listen to or study the content on our website.

At times, we may publish documents and publications received from third parties. These third party documents may not follow the AA level standards.

Contact Us

We welcome your feedback on the accessibility of SwanCare Website. Please let us know if you encounter accessibility barriers on the SwanCare website by contacting us on the details provided below:

• Direct Phone Number: +61 8 6250 0000
• Email Address: marketing@swancare.com.au
• Address: L1/26 Plantation Drive, Bentley WA 6102
• Submit through our website: https://swancare.com.au/contact

Formal complaints

We aim to respond to accessibility feedback within 2 business days, and to propose a solution within 10 business days. Should you be dissatisfied with our response to you, we will escalate it through our chain of command.

Accessibility statement correct as at 19 August 2022. Formal approval by SwanCare Brand and Marketing Department.