Your personal information

SwanCare Group Inc. classifies personal information as any information which can identify you as an individual such as your name, address, telephone numbers, or other contact details. In order to process requests for information or to contact you, SwanCare may collect and store personal information about you when you submit your details on this website. This information may be used to contact you or send you information.  If you choose not to provide us with some or all of the information we request, we may not be able to provide you with the care and services you require.

All information collected by SwanCare is managed in accordance with the guidelines of the Privacy Act 1988 and subsequent amendments.

Your personal information will not be transferred to a third party.

Use and disclosure

We will use and disclose your personal information only for the purpose for which it was collected, or for any other purpose that is otherwise directly related to our functions or activities as an Aged Care provider, or otherwise permitted at law.

Access to your personal information

You have the right to access your personal and sensitive information, subject to some exceptions provided by the Privacy Act. If you would like to access your information, please let us know in writing.  We reserve the right to charge a fee for searching and providing the information to you.

Full Privacy Policy

Click here to view SwanCare's full privacy policy.

Feedback and complaints

If you have any feedback or complaints, please contact:

Administration
Ph: 6250 0000
Email: feedback@swancare.com.au

Click here to view SwanCare's full Complaints and Feedback policy.

Whistleblower Protection and Policy

We encourage anyone who becomes aware of suspected misconduct, unlawful behaviour, safety concerns or breaches of our policies to raise their concerns. 

Click here to view SwanCare's full Whistlblower protection and policy.

Company Details

SWANCARE GROUP INC
ABN number: 20 680 689 922
ACNC registered