18th November 2024

October may be known for tricks or treats, but at SwanCare its been all treats this month. We've had an abundance of wonderful nominations that truly showcase the incredible work and dedication of our SwanCare team. 

We are delighted to celebrate our Feathers winner for October, Jamie Drzezdzon, Community Assistant for SwanCare At Home. Jamie was nominated by the wife of a resident, who praised her exceptional customer service and the outstanding care she consistently provides while performing in her role:

Feedback from Chris, wife of resident, Vic: “Jamie helped solve a dilemma for my husband Vic, while talking to me on the phone while I was in Sydney. She had never met us before and was very efficient. Thank you.”

Feedback from SwanCare staff: “Vic is vision impaired and spent time at home on his own while his wife was in Sydney. This situation was very stressful for his wife, Chris, as she is the main care giver for him. Jamie's support by talking to Chris and solving the matter was a great relief and eased the stress that Chris was experiencing. It was reassuring to Chris to know that her husband was in good hands and those supporting him, competent. Thank you, Jamie, for your support. It made a world of difference.”

Helping and supporting the families of our residents is just as important as the care we provide to our residents. We are proud to have you on our team Jamie, keep up the good work!

Here are the stories behind our category winners for October, all of whom have shown incredible commitment to their work at SwanCare.

 

Category Winners

COMPASSION

Mathesa Enjambre, Registered Nurse – SwanCare Ningana

“I would like to recognise Mathesa for her exceptional dedication and compassionate care as a resident-focused nurse. Mathesa's kind and loving approach is evident in the way she interacts with both residents and their families, always listening attentively to their concerns and providing care that reflects their needs. Mathesa’s willingness to go above and beyond her duties is truly commendable. Whether it's answering call bells, assisting with toileting, walking or organising breakfast while carers are busy, Mathesa's support to her colleagues ensures the highest standard of care for our residents. Thank you, Mathesa, for your outstanding hard work, teamwork and unwavering commitment to our resident’s wellbeing.”

Thank you Mathesa, you are truly an asset to SwanCare. and we deeply appreciate all the hard work and dedication you bring to your role. Thank you for everything you do!

 

IMPROVEMENTS, INNOVATION & CREATIVITY

Alicia Peng, Dietician – SwanCare Kingia & SwanCare Tandara

“I wanted to take a moment to sincerely thank Alicia for her incredible support and guidance throughout the transition to the new liquid thickener. Your dedication and hard work have made a significant difference and I'm truly grateful for the time and effort you've invested to ensure everything runs smoothly. The FSA’s have shared such positive feedback about the thickener, praising its efficiency and ease of use. Even those who have used powdered thickener for years are impressed by how seamless the switch has been. This will definitely bring a positive change for residents, allowing them to enjoy their beverages without any lumps. Thank you once again for your invaluable contribution to this success.”

Thanks, Alicia for finding new ways of improving the wellness of our residents, your expertise and dedication aretruly appreciated!

 

LEADERSHIP

Mary Sackey, Case Manager - SwanCare At Home

Feedback received from the family of one of our Home Care Package clients: 

“Mary has gone above and beyond for our Mum in a myriad of ways. She is not only consistently professional and on top of all elements of our Mums care, but she also shows genuine kindness and is committed to maintaining mum’s quality of life. She provided our family with incredible support when Mum was unwell. She has frequently assisted in what must be beyond her basic responsibilities in providing us a listening ear and researching and asking for help to support mums transition home from the hospital. Her willingness and energy in problem-solving are something special, and has made all the difference to our family. We are incredibly fortunate that Mary is Mum’s coordinator at SwanCare and want to say a huge thank you for all her time.”

Such fantastic feedback Mary! We hope you feel as proud as we do to have you as part of the SwanCare family. Thank you for all that you do!

 

TEAMWORK

Kirsty Allin, Hospitality Team Leader - Hospitality Services

“I want to recognise Kirsty for her excellent teamwork last week. We were down three staff on Thursday, both In Spritz and Jarrah Cafe. Despite her own workload she managed to get someone to cover in Spritz and she herself covered the Jarrah Cafe shift from opening till closing (7am to 4pm). And the next day she started at 6am to do the Halloween decorations in both Spritz and Jarrah Cafe. We are so lucky to have her. Thank you.”

Kirsty your hard work is commendable, thank you for your immense dedication and outstanding efforts you put into making SwanCare the best it can be!

 

TEAM NOMINATION

Navpreet Kaur (Registered Nurse), Alia Arias (Registered Nurse) & Maribel Schofield (Hospitality Team Leader) – SwanCare Waminda

“Thank you for fostering a positive and productive work environment. Your leadership and guidance have helped our team grow personally and professionally. Thank you for being an exceptional leader! Thank you for investing your time and energy in our team. Your leadership is invaluable. You are awesome and I couldn't imagine our team without your excellent management skills! Thanks for being a great leader.”

What a great team, thank you all for your outstanding contributions and for being amazing at what you do.

 

About Feathers

Our Feathers winners are rewarded by choosing something from our online catalogue of prizes. It’s just one way we can acknowledge and celebrate team members who go above and beyond in their duties. 
 

Nominate someone!

Do you know someone who deserves to be nominated? Submitting a nomination is simple. Just visit one of our Reception areas and our staff will help you fill out a short form. Fellow residents, family members and staff are all eligible to nominate, so if you have a great story please share with us today!