Our People
Winter may bring the chill, but these Feathers nominations will surely warm your hearts. The stories we receive demonstrate the value of our people, and recognise that regardless of the role, each team member plays a significant part in our organisation.
Please join us in congratulating our Feathers winner for July, Zoran Pusaric, SwanCare’s Maintenance Officer. Zoran’s nomination was submitted to acknowledge Zoran’s Compassion in his work:
“While Zoran was helping in the Village, he heard a resident calling out for help. He immediately dropped what he was doing and informed me that a resident may be urgently in need of help. We both went to the unit and could hear the resident calling, and opened her unit to find her collapsed on the floor. We contacted Resident Services who quickly responded and called an ambulance. Thank you, Zoran for always being alert and calm in a time of urgency, and always putting our residents care first and foremost”
Thank you, Zoran for your vigilance and quick-thinking, we are forever thankful for your actions.
“I would like to express my appreciation for Ilton’s friendly and professional manner in his role as a receptionist. He provides a warm welcome, compassion, excellent communication skills and willingness to go the extra mile to assist everyone help create a positive experience for both residents and visitors. His dedication to providing outstanding customer service is greatly valued and reflects positively on the organisation.
Thank you, Ilton for consistently creating a welcoming and positive experience for residents’ families and visitors. Your efforts are truly appreciated! Please keep up the good work!”
Tremendous feedback and very well deserved Ilton, congratulations!
“To provide a more inclusive publication for residents with vision impairments, we sought a solution that would enable readers to listen to The Collective rather than rely solely on printed text. When our previous supplier provided a quote that was beyond budget, Sean took on the challenge of finding an alternative solution.
Through his initiative and extensive research, Sean identified suitable resources and a method to develop an accessible audio version of The Collective, complete with chapter navigation that allows residents to easily move between sections or listen to the publication in full.
The impact of Sean’s work has been immediate and meaningful. One resident shared the following feedback: “Tell Sean that he has nailed it this time. I can choose the chapters I want, and the chapters will flow one after the other if I want to read the whole thing. I don’t know if you realise that there are different voices through the chapters. I think this is a great idea and they are pretty good quality so that’s the thing that really counts.”
By introducing this audio option, Sean has helped ensure that residents can access news stories and important updates in a format that better meets their individual needs. His dedication to innovation and inclusion has enhanced the resident experience, helping more people stay informed, engaged and connected with their community. Well done as always Sean!”
Sean you are what many would call a unicorn with all your many creative talents! Thank you for your ongoing efforts and dedication to SwanCare.
“I would like to award this Feather to Nurse Namrata in recognition of her outstanding dedication and professionalism. Working with Namrata is always a positive experience. She creates a comfortable and supportive environment for both residents and staff. I have consistently seen her engage warmly and respectfully with residents while always being willing to assist her staff whenever needed.
During mealtimes she ensures residents are served well and receive the care and attention they deserve. She consistently goes above and beyond, always thinking of what is best for the residents’ wellbeing and comfort. She is highly skilled, professional and proactive in everything she does. She communicates effectively with residents and their families, building trust and ensuring everyone feels informed and supported. Her compassion, teamwork and commitment to providing exceptional resident-centred care make her truly deserving of this Feather Award.”
Absolutely deserved, this is astounding feedback and we hope you are proud of the impact you are having on everyone around you. Great work Namrata!
“A person passing through the village, clearly under the influence, attempted to engage with residents and medical centre staff. Recognising the situation, George calmly monitored events ensuring no escalation, and that the individual moved on safely. His professionalism and respectful approach helped maintain safety and reassured those present. Thank you, George.”
The safety of our residents and staff is our highest priority, and we commend you George for your actions. Thank you for your commitment to our community.
“I would like to recognise Rhea Dimalanta and Leidy Ortiz for their outstanding teamwork in creating a personalised travel scrapbook for resident Joan. Rhea thoughtfully developed the idea of documenting Joan’s families extended travel journey through a scrapbook, anticipating that family would continue sending photos and letters throughout the trip. She provided the scrapbook materials and the vision for the project.
Leidy then brought that vision to life by beautifully compiling, decorating and presenting the album with creativity and care. The finished scrapbook became a meaningful keepsake that brought genuine joy to Joan and reflected our commitment to person-centred care. Their collaboration demonstrates how combining creativity, initiative and teamwork can create memorable experiences that positively impact our residents’ wellbeing.
This project is also a wonderful example of the Lifestyle teams ongoing commitment to developing innovative interventions that enhance engagement and quality of life for our residents. Thank you both for your dedication and creativity, and for working together to make such a positive difference.”
We love this idea, and it was executed so well. Your talents bring joy to our residents, and we appreciate everything you do. Thank you, Rhea and Leidy!
The Feathers program allows us to celebrate staff members who consistently go above and beyond in their roles. As a reward for their efforts, winners receive Feathers points that can be accumulated to redeem items from our online prize catalogue.
Do you know someone who deserves to be nominated for next month’s Feathers awards?
Nominations are simple to submit! Visit any of our reception areas, and staff will assist you with filling out a short form. Residents, family members, and staff are all eligible to nominate, so please share your stories of those who make a difference in our community!
“While Zoran was helping in the Village, he heard a resident calling out for help. He immediately dropped what he was doing and informed me that a resident may be urgently in need of help. We both went to the unit and could hear the resident calling, and opened her unit to find her collapsed on the floor. We contacted Resident Services who quickly responded and called an ambulance. Thank you, Zoran for always being alert and calm in a time of urgency, and always putting our residents care first and foremost”
Thank you, Zoran for your vigilance and quick-thinking, we are forever thankful for your actions.
Category Winners
We are delighted to now share the nominations that we received for the category winners this month.
CUSTOMER SERVICE - Ilton Ramiro, Receptionist -– SwanCare Kingia
“I would like to express my appreciation for Ilton’s friendly and professional manner in his role as a receptionist. He provides a warm welcome, compassion, excellent communication skills and willingness to go the extra mile to assist everyone help create a positive experience for both residents and visitors. His dedication to providing outstanding customer service is greatly valued and reflects positively on the organisation. Thank you, Ilton for consistently creating a welcoming and positive experience for residents’ families and visitors. Your efforts are truly appreciated! Please keep up the good work!”
Tremendous feedback and very well deserved Ilton, congratulations!
IMPROVEMENTS, INNOVATION & CREATIVITY - Sean Le, Creative & Design Lead -Support Services
“To provide a more inclusive publication for residents with vision impairments, we sought a solution that would enable readers to listen to The Collective rather than rely solely on printed text. When our previous supplier provided a quote that was beyond budget, Sean took on the challenge of finding an alternative solution. Through his initiative and extensive research, Sean identified suitable resources and a method to develop an accessible audio version of The Collective, complete with chapter navigation that allows residents to easily move between sections or listen to the publication in full.
The impact of Sean’s work has been immediate and meaningful. One resident shared the following feedback: “Tell Sean that he has nailed it this time. I can choose the chapters I want, and the chapters will flow one after the other if I want to read the whole thing. I don’t know if you realise that there are different voices through the chapters. I think this is a great idea and they are pretty good quality so that’s the thing that really counts.”
By introducing this audio option, Sean has helped ensure that residents can access news stories and important updates in a format that better meets their individual needs. His dedication to innovation and inclusion has enhanced the resident experience, helping more people stay informed, engaged and connected with their community. Well done as always Sean!”
Sean you are what many would call a unicorn with all your many creative talents! Thank you for your ongoing efforts and dedication to SwanCare.
LEADERSHIP - Namrata Neupane, Registered Nurse -– SwanCare Ningana
“I would like to award this Feather to Nurse Namrata in recognition of her outstanding dedication and professionalism. Working with Namrata is always a positive experience. She creates a comfortable and supportive environment for both residents and staff. I have consistently seen her engage warmly and respectfully with residents while always being willing to assist her staff whenever needed. During mealtimes she ensures residents are served well and receive the care and attention they deserve. She consistently goes above and beyond, always thinking of what is best for the residents’ wellbeing and comfort. She is highly skilled, professional and proactive in everything she does. She communicates effectively with residents and their families, building trust and ensuring everyone feels informed and supported. Her compassion, teamwork and commitment to providing exceptional resident-centred care make her truly deserving of this Feather Award.”
Absolutely deserved, this is astounding feedback and we hope you are proud of the impact you are having on everyone around you. Great work Namrata!
SAFETY AWARENESS - George Palmer, Facility Services Supervisor - Support Services
“A person passing through the village, clearly under the influence, attempted to engage with residents and medical centre staff. Recognising the situation, George calmly monitored events ensuring no escalation, and that the individual moved on safely. His professionalism and respectful approach helped maintain safety and reassured those present. Thank you, George.”The safety of our residents and staff is our highest priority, and we commend you George for your actions. Thank you for your commitment to our community.
TEAMWORK - Rhea Dimalanta, Lifestyle Team Leader – SwanCare Kingia & Tandara and Leidy Ortiz, Lifestyle Assistant - SwanCare Kingia
“I would like to recognise Rhea Dimalanta and Leidy Ortiz for their outstanding teamwork in creating a personalised travel scrapbook for resident Joan. Rhea thoughtfully developed the idea of documenting Joan’s families extended travel journey through a scrapbook, anticipating that family would continue sending photos and letters throughout the trip. She provided the scrapbook materials and the vision for the project. Leidy then brought that vision to life by beautifully compiling, decorating and presenting the album with creativity and care. The finished scrapbook became a meaningful keepsake that brought genuine joy to Joan and reflected our commitment to person-centred care. Their collaboration demonstrates how combining creativity, initiative and teamwork can create memorable experiences that positively impact our residents’ wellbeing.
This project is also a wonderful example of the Lifestyle teams ongoing commitment to developing innovative interventions that enhance engagement and quality of life for our residents. Thank you both for your dedication and creativity, and for working together to make such a positive difference.”
We love this idea, and it was executed so well. Your talents bring joy to our residents, and we appreciate everything you do. Thank you, Rhea and Leidy!
About Feathers
The Feathers program allows us to celebrate staff members who consistently go above and beyond in their roles. As a reward for their efforts, winners receive Feathers points that can be accumulated to redeem items from our online prize catalogue.
Nominate someone!
Do you know someone who deserves to be nominated for next month’s Feathers awards?Nominations are simple to submit! Visit any of our reception areas, and staff will assist you with filling out a short form. Residents, family members, and staff are all eligible to nominate, so please share your stories of those who make a difference in our community!
