
We are excited to share our first Feathers announcement for 2025 by congratulating a great line-up of winners from last month.
30th January 2024
Welcome to the first Feathers announcement for 2025!
We’re kicking off the year with some amazingly feel-good stories about the work of our incredible SwanCare team. It’s always a difficult decision to pick a winner, and with the talent we have in our organisation this year the challenge becomes greater.
We are proud to announce that the winner of Feathers for December is our fantastic Community Assistant from SwanCare At Home, Marcus Allan.
A client’s daughter provided feedback to SwanCare at Home Manager, Mechy, who submitted this on her behalf: “Marcus has been excellent, and mum really likes him. He advised me the other day that senior phones exist, so I searched around and got one for mum as she was struggling with hers. Super helpful suggestion and I keep forgetting to thank him!”
Following this feedback, Mechy was able to confirm that the new senior phone made a great difference, particularly as the client lives with dementia which is a challenge in itself. Thank you, Marcus, for coming up with solutions and passing them onto clients and their families, and for always striving to improve their lives and support their independence.
We received a number of inspiring stories from staff and residents’ families. Here are the winning entries for our category winners.
Category Winners
COMPASSION
Rikke Wallace, Quality & Compliance Coordinator
“I would like to recognise Rikke Wallace for her incredible compassion and dedication in bringing joy to SwanCare residents. Through her beautiful singing and leadership with her choir she has truly embodied the spirit of Christmas. The carols and songs she and her choir performed not only filled the room with festive cheer but also warmed the hearts of everyone present. Rikke's efforts to create such a meaningful experience reminds us of the power of music and kindness to uplift and connect us all. Thank you Rikke, for sharing your voice and your heart with the SwanCare community. You are an inspiration, and your generosity will be cherished by many this holiday season.”
Fabulous job Rikke, you are a pleasure to have on the team and we appreciate all that you do!
CUSTOMER SERVICE
Graeme Lawler, Maintenance Officer
“We recently held a new resident morning tea, and many of the residents there mentioned how happy they had been with Graeme’s work. From hanging giant tv's to lowering washing lines and hanging pictures, it seems there is no end to Graeme's talents, and everyone was very appreciative of the work he'd done. Well done, Graeme, you have given fantastic customer service to these new village residents and made their experience with the SwanCare Maintenance Team a positive one from the start.”
Graeme your value to our organisation cannot be underestimated, we are very lucky to have you!
LEADERSHIP
Vicci Donovan, Registered Nurse – SwanCare Kingia
“Vicci shines brightly with her incredible kindness, leadership and dedication. Despite her own busy schedule, she consistently goes the extra mile to help others. Vicci has gone above and beyond to support the team by doing case conferences with families who visit after hours. It is difficult to get hold of them due to their work schedule or personal commitments. Although it was not her responsibility, Vicci offered to help the team on her own time. In a world where people run away from responsibility, Vicci is always ready to lend a helping hand, no matter the situation.
One day Vicci was going home and stopped to call me to let me know that she was a family member of a specific resident coming to the facility. She even offered to come and stay and help. It made me realise what a wonderful team we have. This is just one of many examples.
I have seen Vicci communicating with residents and families in a way that brings a sense of trust, calm and confidence. She has an incredible ability to make those around her feel supported and at ease. Her efforts make a lasting impact and we are beyond grateful to have her on our team. Vicci, your dedication and heart shine through in everything you do. Thank you for making a difference every single day.”
Thank you, Vicci for your commitment and dedication, you are a role model to many. Great work!
About Feathers
The Feathers rewards program was instigated as a way of showcasing our talented people, to celebrate the amazing work they do each and every day. Winners from the nominations provided are given the opportunity to choose a reward from our online catalogue. It is a token of our gratitude and a way of acknowledging the hard work of our team.
Nominate someone!
Do you know a SwanCare team member who goes above and beyond in their work? We would love to hear from you! Simply visit any one of our Reception areas to fill out a Feathers nomination form.