SwanCare Feathers Wrap Up: September 2022

SwanCare Feathers Wrap Up: September 2022
Our People

Spring has sprung at SwanCare! The sun is shining bright, and so are the happy smiles of our staff and residents as they enjoy each other's care, company and compassion.

Compassion is a quality we’d like to spotlight for the second month in a row, with Charmaine Abrantes winning September’s overall Feathers award! As one of our immensely caring Assistants in Nursing, Charmaine showed incredible compassion in celebrating one of our resident’s birthdays, even if the resident didn’t know it!

“Charmaine came in early to decorate one of the dementia care residents' rooms for her birthday. She put a lot of effort into decorating the room; she bought pink and gold balloons and even some gifts. No one knew it was her - everyone thought the resident’s family bought them. Even though the resident didn’t know it was her birthday, seeing all the balloons and gifts made her day! She looked overjoyed, and it’s all thanks to Charmaine.”

We feel proud every day to have such kind and caring people as part of our SwanCare team. We love celebrating their hard work and outstanding efforts each month in our Feathers Wrap Up, and we look forward to hearing what they’ll achieve next!

Please join us in congratulating our September Feathers category winners!

Category Winners

Customer Service: Steve Meeks (IT Support – Administration)
IT issues can cause a lot of trouble, particularly in a virtual training session! Thanks, Steve, for jumping in to save the day.

“We recently held some internal training in the Swan Centre and had some unexpected issues with the screen set up. We didn’t give the IT team any notice because we didn't expect we’d need support, but when we requested Steve’s help, he dropped everything and came immediately. He brought a lot of different cables with him to make sure he had the right equipment to fix our issue, which was very thoughtful. Thank you, Steve, for understanding the time-sensitive requirements of our virtual training sessions. Keep up the good work!”

Improvements, Innovation and Creativity: Marie Dadson (Senior Food Services Assistant – Hospitality Services)
It’s truly impressive how Marie could multitask so effortlessly. Her hard work and dedication ensured none of our residents were impacted by a staff shortage! 

“Marie helped to cover a last-minute sick call for Kingia Low Care until an appropriate replacement could be found. She was already working in Kingia at the time, but perfectly multitasked between the two areas, while also managing the breakfast trolley in Low Care. Her attitude to step up and help where needed is exactly what SwanCare embodies. Without Marie covering the shift, operations would have been disrupted and breakfast served late. Thanks, Marie, for your care and commitment to our residents!”

Leadership: Roseline Patha (Assistant in Nursing – SwanCare Ningana)
We’re so lucky to have people like Rose, who are dedicated to providing the highest level of care possible and pass this passion on to new staff members who join our team! Thanks, Rose!

“We often have agency staff come in to work on our floor, and Rose shows great leadership by taking the extra time to point them in the right direction. She’ll tell them who needs showers, what people like for breakfast and all the little details that will help them go above and beyond in their care. She also helps train buddy staff, all while providing the best care for our residents. Her leadership helps the shift go smoothly, and I always enjoy having her on the team.”

Learning and Development: Yee Cheng (Alicia) Peng (Food Service Dietician – SwanCare Kingia/Tandara)

High achievers like Alicia play a huge role in ensuring our residents receive the most delicious and nourishing meals possible. We couldn’t be more grateful for your support, Alicia.

“Alicia recently took part in a great project with Curtin University Master’s students. Her commitment to providing the students with her knowledge and skills in food service at SwanCare was outstanding. Throughout this project, she continued to support the Ningana breakfast delivery and always strives to keep improving our services. Well done, Alicia - you are a great support to all of us!”

Team Nomination: Hannah Jalil (Food Service Assistant – SwanCare Kingia/Tandara) and Bee-Chin (Janice) Tan (Food Service Assistant – Hospitality Services)
Teamwork makes the dream work, and Hannah and Janice truly showed this in a time of need. Thank you for all you do!

“We recently had a last-minute call out due to unfortunate circumstances, with no alternate coverage available. Hannah and Janice both stepped in to help, working cohesively together to minimise the impact this would have on hospitality operations and resident care. This demonstration of teamwork and can-do attitude is exactly what SwanCare strives to endorse in each staff member. Thank you, Hannah and Janice, for demonstrating what perfect teamwork looks like.”

About Feathers:
The SwanCare Feathers Rewards Program celebrates and acknowledges the incredible work completed every day by our staff. Feathers nominations are accepted across seven categories, all based on SwanCare’s values of teamwork, customer service and leadership. Any member of our team can be nominated for their outstanding work, acts of kindness, or contributions to projects. Feathers rewards points are accumulated, and staff can redeem prizes from our online prize catalogue. 

Nominate someone!
Do you know someone who goes above and beyond while displaying SwanCare’s values? If you would like to acknowledge a colleague’s work, submit a Feathers nomination by logging in to Feathers https://swancare.browniepoints.com.au.


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