Spring may be passing quickly, but September was a wonderful month filled with heartfelt gratitude, so we should take a moment to recognise the incredible efforts of our SwanCare team.
Here’s a heartfelt story about our Case Manager, Mary Sackey from SwanCare At Home, who is the overall September Feathers winner and has been nominated for her exceptional Customer Service.
Mary received the following feedback from Occupational Therapist, Zac Leow. This relates to our Home Care client who transitioned into permanent residential care at SwanCare Ningana.
Zac wrote, “Hi Mary, thank you so much for all your support throughout Blanche’s transition process. Blanche and her family are truly grateful for your dedication to helping move things forward so efficiently and making this happen within such a short timeframe.”
This reflects Mary's dedication and commitment to supporting each of our Home Care clients. This is just one example of the positive impact Mary has on clients and their supporters. It is an outstanding achievement that deserves to be highlighted and recognised.
Mary, we are so fortunate to have you as part of our SwanCare family. Your constant dedication and effort for our residents consistently make a positive impact. Congratulations on being the overall Feathers winner for September, very well deserved!
We’re delighted to shine the spotlight on all our September category winners who have been acknowledged for their exceptional efforts. Join us in congratulating the winners listed below:
Category Winners
COMPASSION - Komaldeep Kaur, Housekeeping Assistant, SwanCare At Home
“I would like to nominate Komaldeep Kaur for Feathers for her quick actions and her kind and caring approach. Yesterday, Komaldeep encountered a SwanCare resident who appeared disorientated and was having difficulty finding her way home. With compassion and presence of mind, Komaldeep promptly brought the resident to the Resident Support Office. As it turned out, our office was already aware of this resident's ongoing health concerns. Komaldeep's swift thinking and caring manner ensured the resident's safety and prevented what could have become a much more serious situation. Her actions reflect true dedication to resident wellbeing and embody the values we uphold at SwanCare.”Komaldeep, your quick thinking, compassionate approach and dedication to resident safety truly exemplify the core values of care and commitment at SwanCare. Your actions not only ensured the well-being of our residents, but you also set a commendable standard for all staff. Excellent work.
LEADERSHIP - Sherryl Edwards, Senior Housekeeping Assistant, SwanCare Waminda
“I had my buddy shift with Senior Housekeeping Assistant Sherryl Edwards. She mentored me with adequate politeness and guidance. I am grateful to the SwanCare team, along with Sherryl, for their step-by-step guidance throughout my buddy shift. As a new staff member, I was initially unaware of the proper cleaning procedures, but her excellent mentorship helped build my confidence. I want to thank Sherryl for her compassion and guidance throughout the process.”
Your readiness to offer supportive mentorship and genuine care is much appreciated. Your dedication reflects positively on the SwanCare team. Thank you, Sherryl!
TEAMWORK - Lovish Bhatia, Thinley Jamtsho & Faadil Soobhun, Food Service Assistants, Hospitality Services
“I'd like to sincerely thank Thinley, Lovish and Faadil for their ongoing support and teamwork. Recently, when our Waminda freezer suddenly stopped working, the situation could have become very challenging. Lovish quickly sought help and stayed back until the freezer was fully operational again, ensuring that our food safety and service were not compromised. A special thanks also goes to Thinley and Faadil for stepping in and supporting the team during this time, helping things run smoothly despite the unexpected issue. Your dedication, reliability, and teamwork make a big difference, and I truly appreciate the effort you all put in to go above and beyond.”
Go team! Your dedication to going above and beyond truly makes an impact. Your dependability and commitment stand out and you have every reason to be proud. Excellent work, everyone!
Congratulations to all our September winners! A special shout-out to our overall Feathers winner for September, Mary Sackey. Great job, everyone. Keep up the fantastic work!
About Feathers
The Feathers program allows us to celebrate staff members who consistently go above and beyond in their roles. As a reward for their efforts, winners receive Feathers points that can be accumulated to redeem items from our online prize catalogue.Do you know someone who deserves to be nominated for next month’s Feathers awards?
Nominations are simple to submit. Visit any of our reception areas, and staff will assist you with filling out a short form. Residents, family members and staff are all eligible to nominate, so please share your stories of those who make a difference in our community!
