Despite the winter chill this July, the inspiring Feathers nominations continue to warm our hearts and highlight the incredible work happening behind the scenes at SwanCare.
Cerelyn has been recognised for her Compassion. We received feedback from a team member stating, “We recently welcomed a new resident who had a history of refusing all aspects of care and arrived in a very unkept state. Cerelyn took the initiative to build rapport with him, approaching the situation with patience, compassion and genuine kindness.
Through her efforts, the resident began to trust her and eventually allowed her to assist with his personal grooming. Cerelyn carefully and gently shaved him; the transformation was remarkable, not just in his appearance but in his demeanour. He looked incredibly clean, well-cared for, and more importantly, he was smiling and even praised Cerelyn for her gentle approach. Her ability to connect with a resistant resident and provide care with such empathy is truly commendable.
Cerelyn made a meaningful difference in his day and likely his outlook; and we are so proud of the work she's doing. Thank you, Cerelyn, for exemplifying compassionate care.”
Every day, our team demonstrates SwanCare’s values in action and we’re excited to celebrate this month’s category winners who’ve been recognised for exactly that!
Category Winners
CUSTOMER SERVICE - Chimi Eden, Housekeeping Assistant - SwanCare Kingia
I appreciate her willingness and attention to detail to ensure not only that my requests were met, but that I was satisfied and pleased. I thanked her for going out of her way for me. I would like to see her given acknowledgement for her actions.”
LEARNING AND DEVELOPMENT - Aris Tisbe, Receptionist - SwanCare Kingia & Tandara
- Supporting the Waminda reception team by not only printing new resident labels but also taking the time to teach them how the process works and empowering others through knowledge sharing.
- Assisting the Admissions team by entering new resident details into AutumnCare as well as scanning and saving important documents and ensuring a smooth and efficient onboarding process.
- Touring a prospective resident's family when their availability was limited showed flexibility and a genuine commitment to making families feel welcome and supported.
- Taking the initiative to update existing residents' photos in AutumnCare and their rooms. These updated photos don't just meet a requirement; they reflect the residents' bright and happy expressions - a testament to Aris' thoughtful approach.
His willingness to learn and adapt to challenging situations has truly stood out. Aris has not only embraced these opportunities but has excelled in them, showing resilience, initiative and a positive attitude throughout. Thank you, Aris, for your outstanding contributions. You've truly shined, and your efforts have not gone unnoticed.”
Aris, you truly embody what it means to be proactive and collaborative. Your efforts to go above and beyond is truly appreciated, and your positive attitude makes you an invaluable part of the SwanCare family. Thank you, Aris!
TEAMWORK - Lu-Anne Santiago, Registered Nurse & Sathi Dey, Enrolled Nurse - SwanCare Waminda
Thank you for caring, Lu-Anne and Sathi. Your actions speak volumes about the care and compassion you have for our residents. We are incredibly grateful for your dedication!
About Feathers
Do you know someone who deserves to be nominated for next month’s Feathers awards?
Nominations are simple to submit! Visit any of our reception areas, and staff will assist you with filling out a short form. Residents, family members and staff are all eligible to nominate, so please share your stories of those who make a difference in our community!
