Our People
The autumn leaves might be falling as we transition into more cooling weather, but our team members continue to shine a warm light on our SwanCare community!
The autumn leaves might be falling as we transition into more cooling weather, but our team members continue to shine a warm light on our SwanCare community! The nominations we received last month from our Feathers Program highlight the fantastic place we call work, and the special place our residents call home.
Please join us in congratulating our winner for April, nominated for her Compassion, Laundry Supervisor from SwanCare Hospitality Services, Cathy Tomkinson!
Cathy has demonstrated pure compassion and unwavering commitment to her work.
Here is her nomination:
“One of our residents in SwanCare Kingia had lost a button on a favourite pair of her shorts. I called the laundry and spoke to Cathy about getting the shorts repaired. Cathy went above and beyond the call of duty! Cathy collected the shorts and took them home with her. In Cathy’s own time she got a new button for the resident’s shorts and using her own sewing kit, Cathy repaired the shorts and returned them to our resident the very next morning. The resident and I were thrilled! Cathy’s compassion and true care for our residents shined through every single day. I appreciate Cathy’s kindness and care always!”
Well done Cathy, much deserved. Read on for more inspiring and heart-warming nominations sent in by our team members, residents and resident families, and help us congratulate the fantastic team we have at SwanCare!
“Matt had a current resident see him about relocating within the village. This resident was very persistent about moving, however realistically the best move for him would be residential care. Matt took the time to sit and chat with this resident, listen to his feelings and then provide him with some honest feedback in a very caring and empathetic manner. These conversations can be very difficult and upsetting, but the resident left happy, and this was due to Matt’s professionalism and care towards him. Thanks Matt.”
You’re an asset to the team Matt, and we are grateful to have you on the team. Thank you!
Drishti’s friendly nature and supportive attitude make her easy to approach, and her guidance is always patient and reassuring. She leads by example showing dedication, responsibility and a strong work ethic. Her actions reflect not only commitment to her work, but also a deep sense of care for the people around her. Drishti demonstrates true leadership through her consistency, selflessness and willingness to support the team at all times. Her efforts do not go unnoticed, and we are truly grateful for the positive impact she continues to have on our workplace and team culture.”
Amazing feedback Drishti! You are a true talent and one we are very lucky to have as part of the SwanCare family. Great work!
“I am recognising Hector for his reliability, positive attitude and strong work ethic. He consistently demonstrates our core values of support and compassion in every shift he works. He always shows up ready to contribute, making a noticeable difference in both workload and team morale. When Hector is on the floor everything runs more smoothly and the environment becomes more positive.
He leads by example, stepping in wherever needed while maintaining a high standard of customer service. His actions inspire us to perform at our best and his willingness to support his teammates never goes unnoticed. Hector truly goes above and beyond for both the team and our residents, and we are grateful to have him on our team.”
Teamwork is essential for the success of an organisation, and you are a leading example. You are clearly making a hugely positive impact on those around you. Thank you Hector!
“I would like to recognise the Home Care Team for the positive feedback I have recently received. This feedback relates to your responsiveness to email, and queries sent out by our People & Culture Team. Over recent weeks P&C has reached out to gather important data and information and your timely responses and willingness to assist have been invaluable.
Your support has enabled effective planning to move forward, ensured that information is accurately captured, and contributed to stronger forward planning across the organisation. Your responsiveness is playing an essential role in strengthening the foundations of Home Care and supporting is continued growth. Thank you for your ongoing commitment and teamwork.”
What a team! Well done everyone on your ongoing efforts which help our organisation to run smoothly and efficiently. We are proud to acknowledge and celebrate you all.
The Feathers program allows us to celebrate staff members who consistently go above and beyond in their roles. As a reward for their efforts, winners receive Feathers points that can be accumulated to redeem items from our online prize catalogue.
Nominations are simple to submit! Visit any of our reception areas, and staff will assist you with filling out a short form. Residents, family members, and staff are all eligible to nominate, so please share your stories of those who make a difference in our community!
Please join us in congratulating our winner for April, nominated for her Compassion, Laundry Supervisor from SwanCare Hospitality Services, Cathy Tomkinson!
Cathy has demonstrated pure compassion and unwavering commitment to her work.
Here is her nomination:
“One of our residents in SwanCare Kingia had lost a button on a favourite pair of her shorts. I called the laundry and spoke to Cathy about getting the shorts repaired. Cathy went above and beyond the call of duty! Cathy collected the shorts and took them home with her. In Cathy’s own time she got a new button for the resident’s shorts and using her own sewing kit, Cathy repaired the shorts and returned them to our resident the very next morning. The resident and I were thrilled! Cathy’s compassion and true care for our residents shined through every single day. I appreciate Cathy’s kindness and care always!”
Well done Cathy, much deserved. Read on for more inspiring and heart-warming nominations sent in by our team members, residents and resident families, and help us congratulate the fantastic team we have at SwanCare!
Category Winners
CUSTOMER SERVICE - Matt Southgate, Retirement Living Consultant
“Matt had a current resident see him about relocating within the village. This resident was very persistent about moving, however realistically the best move for him would be residential care. Matt took the time to sit and chat with this resident, listen to his feelings and then provide him with some honest feedback in a very caring and empathetic manner. These conversations can be very difficult and upsetting, but the resident left happy, and this was due to Matt’s professionalism and care towards him. Thanks Matt.”You’re an asset to the team Matt, and we are grateful to have you on the team. Thank you!
LEADERSHIP - Drishti Goojha, Hospitality Services Coordinator
“I would like to recognise Drishti Goojha for her strong commitment, professionalism and leadership. During a time of office transition when many tasks were paused or disrupted, Drishti consistently went above and beyond. She stayed back after hours to make sure everything was organised prepared and ready for the team. Even while working late evenings and putting in extra hours, Drishti always made time to check in with us. She showed genuine care by asking how we were doing and offering help or guidance whenever needed. Her calm and positive approach helped reduce stress and gave the team confidence during a challenging period.Drishti’s friendly nature and supportive attitude make her easy to approach, and her guidance is always patient and reassuring. She leads by example showing dedication, responsibility and a strong work ethic. Her actions reflect not only commitment to her work, but also a deep sense of care for the people around her. Drishti demonstrates true leadership through her consistency, selflessness and willingness to support the team at all times. Her efforts do not go unnoticed, and we are truly grateful for the positive impact she continues to have on our workplace and team culture.”
Amazing feedback Drishti! You are a true talent and one we are very lucky to have as part of the SwanCare family. Great work!
TEAMWORK - Hector Deldo, Registered Nurse – SwanCare Kingia
“I am recognising Hector for his reliability, positive attitude and strong work ethic. He consistently demonstrates our core values of support and compassion in every shift he works. He always shows up ready to contribute, making a noticeable difference in both workload and team morale. When Hector is on the floor everything runs more smoothly and the environment becomes more positive. He leads by example, stepping in wherever needed while maintaining a high standard of customer service. His actions inspire us to perform at our best and his willingness to support his teammates never goes unnoticed. Hector truly goes above and beyond for both the team and our residents, and we are grateful to have him on our team.”
Teamwork is essential for the success of an organisation, and you are a leading example. You are clearly making a hugely positive impact on those around you. Thank you Hector!
TEAM NOMINATION - Home Care Team
“I would like to recognise the Home Care Team for the positive feedback I have recently received. This feedback relates to your responsiveness to email, and queries sent out by our People & Culture Team. Over recent weeks P&C has reached out to gather important data and information and your timely responses and willingness to assist have been invaluable. Your support has enabled effective planning to move forward, ensured that information is accurately captured, and contributed to stronger forward planning across the organisation. Your responsiveness is playing an essential role in strengthening the foundations of Home Care and supporting is continued growth. Thank you for your ongoing commitment and teamwork.”
What a team! Well done everyone on your ongoing efforts which help our organisation to run smoothly and efficiently. We are proud to acknowledge and celebrate you all.
About Feathers
The Feathers program allows us to celebrate staff members who consistently go above and beyond in their roles. As a reward for their efforts, winners receive Feathers points that can be accumulated to redeem items from our online prize catalogue.
Nominate someone!
Do you know someone who deserves to be nominated for next month’s Feathers awards?Nominations are simple to submit! Visit any of our reception areas, and staff will assist you with filling out a short form. Residents, family members, and staff are all eligible to nominate, so please share your stories of those who make a difference in our community!
