We are incredibly proud to have a team of compassionate individuals who truly embody what it means to go above and beyond. This month we celebrate our April Feathers winner who is being recognised for doing exactly that. Congratulations to Administration Officer, Sarah Wentworth, for demonstrating immense compassion to a resident in need. 

“Sarah had worked late and when she was leaving, she became aware of a resident that had fallen. The resident appeared ok, and Sarah left to drive home. She ended up turning her car around and coming back to site as she wanted to make sure that the resident was ok. Sarah attended the resident’s unit, chatted to him to ensure he was ok and assisted him with making dinner. While these Feathers are for this specific incident, Sarah always shows amazing compassion and empathy to everyone she meets. She always takes time to engage with people and is a really important part of the team. Thank you, Sarah.”

Sarah’s quick thinking and ongoing kindness and care is extremely valued and has proven to make a positive impact throughout the entire SwanCare community. 

Congratulations to Sarah and all the remaining category winners for April, we’re so proud to have you part of our team! 
 

Category Winners

Customer Service: Angela Gunson (Administration Assistant - SwanCare Kingia/Tandara)

“We received a lovely email from a prospective resident with the following compliment to Angela: ‘I’d like to take this opportunity to tell you how much I appreciated my time spent with you recently. It was both reassuring and heartening in all aspects and much better than I had expected and certainly much more fruitful. Your care, kindness and thoughtfulness made it an outstandingly positive experience for me.’ It is always lovely to get the positive feedback. Well done, Angela.”

Thank you, Angela, for spreading such kindness and positivity to all you meet. We’re very proud to have you representing us at SwanCare.  

Improvements, Innovation & Creativity: Oveelen Nynan (Food Service Assistant - Hospitality) 

“Due to an extended leave coverage plan, Ovi worked on the Sunday to help cover an admin role. During this time the SwanCare RDS system was unfortunately offline, and this meant that Ovi couldn't access the required systems to complete his role. Due to Ovi's quick thinking and problem-solving skills, he saved the meal dockets from the current day breakfast and used them for breakfast the following morning. This meant that the Waminda food service team could still plate and serve breakfast options to the correct residents until the issue could be resolved on Monday. Thank you, Ovi, for your quick thinking!”

Fantastic work, Ovi! Your ability to persevere and problem solve under pressure is very admirable and much appreciated by your SwanCare team. 

Learning & Development: Carole Balchand (Registered Nurse - SwanCare Ningana) 

“Carole has been nominated by our 2 ECU student RN’s: ‘Carole has gone above and beyond for us students. She has gone out of her way to teach us new things and include us in everything she can. She is amazing.’ Thanks, Carole, for your amazing support to Ningana's RN students and passing on your extensive knowledge to the next generation of nurses.”

We are so proud to have your help in leading the next generation of future nurses, Carole. Thank you for being an excellent role model. 

Recognising Others: Mahendran Ramaiah (Food Service Assistant - Hospitality)

“Mahendran had to do an entire village meal delivery on his own due to his team member calling in sick and a cover unable to start until later on in the shift. This is a difficult task as he needed to visit every resident to deliver meals and menus knowing residents have specific times for their delivery. He did this with no complaints and just got it done as quick as he possibly could until help arrived.”

We thank you for your positive attitude and work ethic, Mahendran, even when you thinkno one is watching! A well-deserved nomination indeed. 

Teamwork: Thinley Dema, Dechen Choden, Pemo Pem & Chundu Dema (Assistant in Nursing – SwanCare Kingia/Tandara)

“When I noticed that we have many Bhutanese staff, I decided to arrange an activity and travel to Bhutan. When I asked them if they could contribute something with their culture, they were all happy to accept my invitation, even though they were very shy. During the activity, Thinley brought 6 kinds of household items with Bhutanese traditional patterns. Residents looked carefully and touched their delicate art/craft. Chundu, Dechen and Pemo performed a dance in front of our residents after they practiced for a long time using their own free time. Our residents said it was interesting and awesome because they saw another side of their familiar care staff. Dechen had no shift today, but she still came for the dance. My activity was more wonderful and unexpected because of their participation. Thank you so much to these lovely Bhutanese girls.”

Thank you to all involved for your efforts in bringing a smile to our residents’ faces. It’s always a joy to celebrate and learn about different cultures. Fantastic work, team! 

Team Nomination: George Palmer (Maintenance Supervisor), Vincenzo Surace (Assets and Procurement Officer), Willem Kotze (Works Coordinator) & Scott Arkwright (Maintenance Officer)

“A prolonged power outage by Western Power on Tuesday the 11th of April from 7:00am to 7:00pm would have impacted a number of our operations at SwanCare Tandara. To mitigate these risks, it would require an external generator large enough to supply electricity to the entire building. Western Power declined the request for an external generator just before the start of the long Easter weekend, which made it extremely difficult to organise another option as all suppliers had already closed for the Easter break. The team have worked tirelessly to secure a generator set from a reliable source and arranged it to be delivered to Tandara before the Western Power outage. To manage this effectively, the team must arrive in Tandara at 5:30am to meet up with the generator contractor, get it positioned and ready to be connected as soon as WP switch off. We estimated 30 minutes of power loss for the generator to be connected to Tandara but because of excellent planning, the connection was executed flawlessly, and the Tandara electricity was restored in less than 15 minutes. The team involved willingly extended their stay on site to ensure power disruption and potential issues from the loss of electricity to Tandara will have a minimal effect on the residents and staff! I congratulate the team on a job well done!”

Thank you to our Maintenance team for your ongoing hard work and consideration which greatly help us in times of need. Your SwanCare community appreciates you!

About Feathers:
The SwanCare Feathers Rewards Program celebrates and acknowledges the incredible work completed every day by our staff. Feathers nominations are accepted across seven categories, all based on SwanCare’s values of teamwork, customer service and leadership. Any member of our team can be nominated for their outstanding work, acts of kindness, or contributions to projects. Feathers rewards points are accumulated, and staff can redeem prizes from our online prize catalogue. 

Nominate someone!
Do you know someone who goes above and beyond, while displaying SwanCare’s values? If you would like to acknowledge a colleague’s work, submit a Feathers nomination by logging in to Feathers https://swancare.browniepoints.com.au