Employee Resources

Welcome to SwanCare! We hope this is the start to a long career with us. 

When you first join us, the team will support you as you settle in. We have a comprehensive orientation program that is completed both online and also face to face, so you will know what is required of you in your new role as well as the broader functions of SwanCare. This includes training on our IT systems, WHS systems, and individual workplaces. Care and Hospitality staff commence on ‘buddy’ shifts to help you become familiar with the residents, workflows, and other team members. 

In the meantime, please take a look at this web page for all Employee Resources and additional relevant information. 

Whatever your role at SwanCare, you’ll see the difference you make every day in the smiles of our residents, our people, and in our collective success. We enrich lives for a living. Whether you are part of the maintenance team or the nursing team, every job plays an important role in ensuring our community thrives. 

We will recognise your dedication and achievements, and support you with regular training and development to be the best you can be in a welcoming environment.

Employee Benefits

As a HBF Corporate Partner, SwanCare employees get extra perks! Staff also recieve exclusive discounts and offers through our partner, Flare Benefits, who provide everyday savings with leading Aussie retailers both online and instore at over 9,000 locations! We also offer all staff free flu vaccinations and a discounted membership to our onsite gym. 

We endeavour to acknowledge the exceptional efforts of the individuals who make SwanCare a great organisation, from our hospitality and aged care workers to our trades and office professionals. 

With programs such as the award - winning Feathers Reward Program, staff are recognised for their outstanding achievements based on SwanCare’s core values in customer service, teamwork, and leadership. Go above and beyond every day with an organisation that will support you, as you support others.

Click the following link for more information: Feathers Reward Program

Our Employee Assistance Program (EAP) is provided through ORS. 

EAP Information Sheet

Commit to continually improving yourself and the work we do through ongoing education, training, and development.

When you join SwanCare, you are opened up to a wide range of opportunities for development in your field. We believe your ability to grow and adapt to the changes within the aged care industry allows you to become a valuable asset to our community.

Salary packaging is sometimes referred to as Salary Sacrificing, is an Australian Tax Office (ATO) approved way of receiving additional tax benefits by portioning off a part of your pay pre - tax.

With our partner salary packaging company, there are many benefits that you can package such as your mortgage or rent, regular bills, other living expenses, or even entertainment expenses. You then only pay tax on the remainder of your pay.
Map of SwanCare

Finding your way around our 15-hectare site may feel rather challenging when you first arrive. 

To help familiarise yourself with our campus, click the button below to view SwanCare's site map and save it to your device for future reference. 

Map of SwanCare

Employee Documents

Important information about your pay and conditions can be found in your Fair Work Information Statement linked below.

Fair Work Information Statement

Fixed Term Contract Information Statement

The Fair Work Information Statement for casual employees can be found via the link below.

Casual Employment Information Statement

HESTA is our nominated super fund. To find more Information on HESTA, the industry super fund for people working in health and community services, view the link below.

HESTA Super Fund

SwanCare staff may be provided access to information systems to assist in the performance of their role. As such, our ICT Policy outlines all the relevant information regarding usage of SwanCare's ICT hardware and systems. 

Information Communication Technology (ICT) Policy

Our strategic plan includes our organistaion's vision, purpose, values and goals. 

SwanCare's Strategic Plan

To learn more about SwanCare including our organisation's history, accommodation types, staffing, sites and more, click the below link to view our fact sheet: 

Employee General Fact Sheet

Work Health & Safety

Everyone deserves the right to feel safe at work.

Please view the attached document for information regarding your rights and responsibilities as an employee under WHS law. 

SwanCare WHS Rights & Responsibilities
Attached below is information provided by the Department of Health on Hepatitis B and the benefits of being vaccinated. 

We strongly encourage our staff to get their Hepatitis B vaccination. 

Hepatitis B Information Sheet
At SwanCare, we are committed to providing a safe and healthy workplace for our staff. 

If you witness or identify any safety concerns across our campus, we ask that you please lodge a report using the Donesafe app. 

An Introduction to our Systems

SwanCare staff member in uniform

While uniforms are not compulsory, staff are still expected to follow our dress code standards and policy outlined in the document attached. If you would like to purchase a uniform, please complete and submit a Garment Order & Deduction form available below.

Dress Code & Standards Garment Order & Deduction Form

View SwanCare's Employee Information Booklet for more details

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