Our talented and tireless recruitment specialists, Isabella and Priska, play a vital role in
connecting SwanCare with our future superstars.
SwanCare General Manager of People and Culture Fiona Miller said the Award has come at an important time. “For us at SwanCare, achieving Silver in the Employer of Choice Awards is a recognition of our tireless efforts - not only over the years, but particularly over recent months as the Aged Care Inquiry has cast a shadow over our industry,” she said.
“This award is really significant to us because it’s based on anonymous survey responses from our employees. Our goal is to be recognised by our own people as a great place to work. Because if we get that right, we are going to be a great place to work for future employees too,” Fiona said.
“We are so proud of our employees as they are the reason that SwanCare is such a fantastic place to work. It’s wonderful that we are recognised not only within our immediate circle, but also nationally,” she shared.
Fiona praised the Training and Development and the People and Culture teams for their hard work, which is clearly greatly appreciated by SwanCare staff - so appreciated in fact, that staff report a 94.6% satisfaction rate.
A look ‘under the hood’: SwanCare as a top performer in the Training and Professional Development, Access to Technology, and Health and Wellbeing categories.
At SwanCare, our dedicated Training and Development Officer Sharon Arkwright runs our educational and development calendar which allows our team to upskill and gain further qualifications. “Staff can undertake courses on offer, or can suggest others that would be beneficial in their role. We encourage all staff to share knowledge with colleagues. Ultimately, it’s about developing and sharing knowledge to benefit our residents,” shared Fiona.
When asked about SwanCare’s approach to technology, Fiona said the key was to not shy away from technology but to embrace it.
“We are always looking for ways to implement technology to improve efficiency. But we understand technology can be daunting for some - and this is where training comes in. We want to ensure our people are promoted based on their managerial skills, and not held back if they aren’t confident with technology. Technological skills are life skills. We want to help our staff use technology in different aspects of their lives.”
Fiona emphasised that caring for the health and wellbeing of staff members is second nature at SwanCare.
“We strive to nurture everybody’s health and wellbeing at SwanCare. When you join SwanCare, you join a family - and you look after your family because you care,” she shared.
“We go beyond the standard health check-ups. We do offer heart checks, annual flu shots and general health check-ups in the form of Occupational Safety and Health (OSH) sessions. But we also host impromptu information sessions on how to work in a cultural diverse environment, provide tools for financial management, and have a dedicated OSH committee. Our OSH committee looks at a different topic each month and publishes an piece highlighting a health issue - whether it be advice the right type of footwear for work, or the effects of smoking for example.”
The key ingredient to being an employer of choice
Fiona highlighted employee engagement as an important factor in staff members feeling recognised and valued at SwanCare. “The People and Culture team has launched two fantastic people-led initiatives this year which aim to celebrate our staff members. We have introduced an internal ‘stories team’ team of employees who are capturing the many wonderful things our staff do each day to help our residents, their families and each other. Secondly, we’ve raised the bar on how to showcase our fantastic people, and the impact they have on the world. You may have seen the videos of Pauline, Farhath, Vivienne or Tanya... We’re really looking forward to sharing our next round of videos offering an authentic insight into the challenges and rewards of working at SwanCare,” she shared.
Thank you to the SwanCare team for your support
To each and every staff member who took part in the survey which led to SwanCare winning this significant award - thank you. As you may remember, it was a real team effort to be put on the map.
“We knew we did a great job at SwanCare, and we wanted to share our story with Australia and beyond. When we heard about the Employer of Choice Awards, we reached out to our team and asked for them to complete the survey - and we had a wonderful response. It was really a lovely opportunity to reflect on what it means to work at SwanCare,” Fiona said.
Today, we are asking more from our fantastic people than we ever have before.
“SwanCare is growing fast - and we are evolving as our industry is evolving. We need to continue delivering exceptional care for our residents and putting them right at the centre of what we do. However, we can only achieve this through the dedication, skills, and the agility of our people. Our people are the experience for our residents,” Fiona shared.