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SwanCare’s Feathers Wrap Up: March 2019

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Congratulations to Danny Nuesa, Registered Nurse at Kingia for taking out the top Feathers Award for March in Learning and Development!  

Feathers Winner March 2019

Danny is being celebrated for his unwavering commitment to our residents’ health through developing the knowledge and skills of his SwanCare colleagues. In his own time, Danny organised a clinical education presentation on tracheostomy care. Thanks to Danny, fifteen registered and enrolled nurses are now trained in tracheostomy care; a procedure in which the patient is assisted to breathe via a tube place through a small opening in the neck. As the person who nominated Danny wrote, “Danny presented the topic so well, drawing from own nursing experience. He also provided samples of the equipment for participants to have a hands-on experience. The session was extremely professional, with participants reporting a satisfaction rating of 95-100%.”

Very few Aged Care providers offer this tracheostomy care to residents, and we’re so privileged that Danny took the opportunity to share his knowledge and experience. Thank you Danny!

 

SwanCare’s Feathers nominations provide a small window into the deeply caring hearts of every SwanCare team member. In particular, this month, our Feathers nominations are characterised by deep compassion for our residents, expressed by personal efforts to brighten their day. From Tanya Rose who stays back because, she says, “I love my residents,” to Anita who makes an extra effort to find friendship in all, we have many special staff who are worthy of recognition.

 

 

 

 

 

Category Winners

Compassion: Korina Ponce, Assistant in Nursing, Tandara

This month we recognise Korina for her compassion in spending quality time with our residents, offering  friendship and love. “Korina takes our residents, Mrs Curtis and Mrs Raphael, with her on tea breaks so  they can sit in the garden and enjoy the fish pond.  She looks after them from afar, making sure they’re happy and in doing so, she prevents the ladies from becoming agitated or wandering about. She really makes their days brighter.” Thank you so much Korina – it’s moments likes these that make all the difference.

 

Improvement, Innovation and Creativity: Dianne Donn, Assistant in Nursing, Kingia Night Staff

This month, Dianne has taken out the Innovation Award for her initiative in highlighting the specific continence needs of our residents in order to improve continence management. “Dianne is one of our wonderful night staff up here on K2. More than once, Dianne has made a special point of approaching me to discuss continence issues that happen at night. Due to her feedback, I’ve been better able to co-ordinate the correct continence management plan for our residents. Without her feedback, I wouldn’t know exactly what works and what doesn't for each resident. Thank you Dianne. Your help is amazing!” Well done Dianne!

 

Safety Awareness: Ljubisko Tomasevic, Housekeeping attendant

With residents extremely vulnerable to even the smallest of potential hazards in their environment, safety is paramount at SwanCare. It’s fantastic to know that our staff always consider the safety of our residents as they go about their day. This month, we recognise Ljubisko Tomasevic for ensuring his area was completely safe after carrying out his duties. “Ljubisko went out of his way to clean the staff room by shampooing the carpet. Most importantly, he made sure that everyone would be safe by completely drying the floor and placing signs in the area. I am aware this is part of his duty, but his attention to detail and the safety awareness he shows makes all the difference.” Well done, Ljubisko. Thank you for ensuring the safety of our residents.

 

Teamwork: Zoran Pusaric, Maintenance

Our SwanCare team members support one another – no matter what their role, department, or area of responsibility. This month, Zoran Pusaric has taken out the Teamwork nomination for years of dutiful, reliable and high-quality maintenance support. As Zoran’s nomination read, “I would like to acknowledge Zoran for his consistent excellent support. I have called upon Zoran several times over the past month. He answers immediately and is always ready to help. He is consistent and professional, and he will be there to complete the work at a high quality when we need him. It’s about time I acknowledged his valuable team work and willingness to assist the IT department over the years. Thanks for being a great team player throughout the years.” Thank you Zoran for your highly valued work which keeps SwanCare running so smoothly.

 

Leadership: Farhath Jameel, Clinical Nurse Coordinator

This month, we recognise Farhath for her professionalism, support and genuine concern for all staff and residents. As the person who nominated Farhath wrote, “Farhath so effortlessly does an amazing job. She is someone I look up to as a role model in how she conducts herself. She always supports staff and helps with any queries or concerns. No matter how busy Farhath is, she always supports me with rosters. Farhath maintains her professionalism and has genuine sympathy and compassion for the staff and residents. Thank you Farhath for all your support.”

 

Safety Awareness, Enock Badu, Activities Officer, Tandara

Safety is everybody’s priority at SwanCare. This was clearly illustrated with Enock’s deep concern when he saw two aggressive teenagers loitering around our facilities. “Enock noticed two teenagers who appeared to be aggressive and abusing people who got in their way. With residents and family members outside, Enock asked the teenagers to leave as he was deeply concerned for the residents and families nearby. I commend Mr Badu for his dedication, care and courage for our residents.” Thank you for always looking out for our residents and acting swiftly to address the situation Enock.

 

Effective recognition: Marie Wang, Enrolled Nurse -Tandara

Acknowledging each other's efforts helps us continue to nurture the culture we have at SwanCare - this is one of the reasons we love to share our Feathers nominations every month! In February, we would like to thank Marie Wang for always recognising staff who go above and beyond. As the person who nominated Marie wrote, “Marie always shows appreciation for staff - in her own little ways. Marie is the type of person who always makes her staff feel important during her shifts.” Fantastic work, Marie.

 

Customer service: Marissa Ballard, Enrolled Nurse, Waminda

This month, we offer a heart-felt thank you to Marissa for her generosity and goodwill. As the person nominating Marissa wrote, “I love that Marissa sometimes brings her mother in, on her days off, so she can spend time with the residents and be reunited with her old friend Hazel. Our residents see Marissa as the caring daughter she is - not simply their nurse. During these visits, Marissa relaxes with the residents and their families. Her act of kindness adds another dimension which is quite unique and special.” Thank you, Marissa, for your personal efforts to connect on a deep level with our residents.

 

Customer service: Marissa Ballard, Enrolled Nurse, Waminda

This month, we offer a heart-felt thank you to Marissa for her generosity and goodwill. As the person nominating Marissa wrote, “I love that Marissa sometimes brings her mother in, on her days off, so she can spend time with the residents and be reunited with her old friend Hazel. Our residents see Marissa as the caring daughter she is - not simply their nurse. During these visits, Marissa relaxes with the residents and their families. Her act of kindness adds another dimension which is quite unique and special.” Thank you, Marissa, for your personal efforts to connect on a deep level with our residents.

 

Effective recognition, Jovy Tesani, Facility Manager Kingia/Tandara

Like many of our team members, Jovy regularly appears in our monthly Feathers nominations – and it’s no surprise why. This month, we thank Jovy for her highly effective leadership style which empowers her staff to consistently exceed their own expectations. “Jovy is a strict manager who is focused on delivering the highest standard of care to our residents. Her leadership style is about making sure everyone improves at their job. When someone does good work, she acknowledges and praises them. She also recognises all the good things they’ve done, even little things. She always does this and as an Assistant in Nursing, I feel very valued.” Thank you Jovy for encouraging our team members to be the best they can.

 

Leadership, Danny Nuesa, Registered Nurse, Kingia

A true superstar this month, Danny Nuesa has not only won the top Feathers Award for March, but has also taken out the top nomination for Leadership. Danny is being recognised for his managerial capabilities and resourcefulness in coping with a broken burlodge. “Danny quickly re-arranged staff and sourced another microwave, ensuring our residents would have dinner on time. Danny has and practiced his management skills to address a range of issues. He now checks the burlodge as part of his daily routine to prevent this issue from happening in the future,” read the nomination. Congratulations Danny for being recognised for both leadership and innovation this month – we are incredibly grateful for all you contribute.

 

Teamwork, Team nomination: Eric Almen and Amal Zainuden Registered Nurses Kingia/Tandara

This month, we extend our deepest gratitude to Eric Almen and Amal Zainuden, who swiftly assisted a team member during a difficult time. A resident in Waminda had just passed away, and with two registered nurses having just completed their shift earlier, a team member required assistance to verify the resident’s passing. “Eric Almen picked up the phone and reassured me he would come from Kingia with another RN. To my relief and gratitude, Eric and Amal came immediately while I offered emotional support to our resident's family. Considering Eric and Amal had their own responsibilities, I appreciated that they acted straight away, enabling me to organise the other necessities. The bereaved family was consoled by having things in place in a timely manner. Eric and Amal are worthy of emulation!” What a lovely nomination, thank you for your support during this difficult time Eric and Amal.

 

Congratulations to all nominees.

Although there can only be one winner for each category, we had many notable nominees in March.
 

  • Compassion: Korina Ponce (AIN), Tanya Rose (AIN), Christine Harshaw (LSA)
  • Customer Service: Marissa Ballard (EN), Janice Alfrey (RC)
  • Safety Awareness: Enock Badu Activities Officer Tandara
  • Leadership: Raylyn Pascoe (EN), Danny Nuesa (RN)
  • Improvements, Innovation and Creativity: Francis Ericson (IT), Sri Nagarathnam (AA), Dianne Donn (AIN)
  • Effective Recognition: Jovy Tesani (Facility Manager)
  • Learning and Development: Anita Adhikari (AIN), Danny Nuesa (RN), Anamika Pudasaini (RN)
  • Teamwork: Zoran Pursaric (Maintenance Officer), Yolande Smith (EN), Hortense Dabire (AIN), Siji Matthew (AIN)  

Team nominations: Zoran Pusaric and Jake Francis (Maintenance) for always answering every call with goodwill and a positive attitude. Eric Almen and Amal Zainuden (RNs) for their dependability during an hour of need. Flordelizia Belarmino, Safiatu Greywood, Michael Bermejo and Kushum Bhandari (AINs) for stepping up to cover an under-staff tea round.

 

Congratulations to all of our Feathers nominees!

 

About Feathers

The Feathers Rewards Program is our way of celebrating staff achievements, recognising staff across seven categories based on the SwanCare values - including teamwork, leadership and customer service. Anyone from our community can nominate staff for their great work; from spending extra time with our residents, to delivering a great project, to helping family members through difficult times. Staff accumulate Feathers rewards points and redeem prizes from an online prize catalogue.

 

Nominate someone!

Is there someone you know who goes the extra mile? If you’d like to recognise an exceptional colleague for displaying SwanCare’s values, SwanCare staff can submit a Feathers Award nomination via the online Feathers platform here - https://swancare.browniepoints.com.au

 

Share your stories with the SwanCare Stories Team

With 28 staff members nominated for a Feathers Award in February, it’s clear there are so many wonderful stories to share about what goes on at SwanCare every day. That is why we have launched an internal SwanCare stories team to capture these moments. If you have something to share, big or small, please let one of the SwanCare Stories Team members know so we can share positive news with everyone. Email stories@swancare.com.au to share yours.

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