SwanCare’s Feathers Wrap Up: Feb 2019
Congratulations to Marietta Renwick, Christina Thomas, Jan-Mark Guevara, Assistants in Nursing at Kingia, who, as a team, have taken out the top Feathers Award for February.
Marietta, Christina and Mark are being recognised for their compassion and love in supporting a resident who was nearing the end of her life. As the person who nominated the team wrote, “Mark, Marietta and Christina took turns to be with the resident, holding her hands and making her comfortable during the last few hours of her life. The three staff ensured that someone would be with the resident until she passed away. Their compassion and love for the resident made her last few hours feel as though she wasn’t alone.”
SwanCare’s Feathers nominations provide an insight into the warm and generous spirit of each SwanCare team member. Every nomination represents hundreds of acts of kindness that go unnoticed, which all contribute to improving the lives of our residents in big and small ways. This month, nominations largely focused on staff members who go out of their way to improve the working day of a colleague in order to directly benefit our residents.
Compassion: Chai Laoaramwattana, Housekeeping Attendant
This month, we recognise and thank Chai Laoaramwattana for always staying aware of our residents’ needs, and taking initiative when there is an opportunity to be of assistance. “I saw Chai, without hesitation, help a resident who was wandering. He took them back to their room and then continued his work. This wasn’t the first time Chai has helped a resident. Sometimes, if a resident does not want to go for a walk with a PTA, Chai encourages the resident, and they change their mind after Chai’s support. Not only is he doing his job properly, Chai helps the Assistants in Nursing and other staff,” the nomination read. Thank you so much Chai.
Customer service: Susan DiGregorio, Housekeeping Attendant, SwanCare At Home
Susan DiGregorio has taken out the nomination for customer service after delighting a resident with a fantastic spring clean. The resident requested that Susan should have ‘a feather in her hat,’ for fantastic work. As the nomination read, “The resident called immediately to thank Sue for doing such a great job. He said she is so kind, and they had a lovely conversation while she beavered away completing the required tasks - which she completed at such a high standard.” Fantastic effort Susan; you truly made the resident’s day.
Safety Awareness: Ljubisko Tomasevic, Housekeeping attendant
With residents extremely vulnerable to even the smallest of potential hazards in their environment, safety is paramount at SwanCare. It’s fantastic to know that our staff always consider the safety of our residents as they go about their day. This month, we recognise Ljubisko Tomasevic for ensuring his area was completely safe after carrying out his duties. “Ljubisko went out of his way to clean the staff room by shampooing the carpet. Most importantly, he made sure that everyone would be safe by completely drying the floor and placing signs in the area. I am aware this is part of his duty, but his attention to detail and the safety awareness he shows makes all the difference.” Well done, Ljubisko. Thank you for ensuring the safety of our residents.
Improvement, innovation and creativity: Rachel Giancaspro, Roster Coordinator
In February, we congratulate Rachel Giancaspro for assisting a colleague in making their work smoother. “Rachel has put together different excel sheets for me to track staff attendance at meetings. She also organised leave calendars to prevent me overbooking annual leaves. Rachel always searches for ways to make my work easier. Even if they are only little things, they have a great impact on my side. Thank you Rachel for this work.”
Leadership: Farhath Jameel, Clinical Nurse Coordinator
This month, we recognise Farhath for her professionalism, support and genuine concern for all staff and residents. As the person who nominated Farhath wrote, “Farhath so effortlessly does an amazing job. She is someone I look up to as a role model in how she conducts herself. She always supports staff and helps with any queries or concerns. No matter how busy Farhath is, she always supports me with rosters. Farhath maintains her professionalism and has genuine sympathy and compassion for the staff and residents. Thank you Farhath for all your support.”
Learning and Development: Jovy Tesani, Facility Manager Kingia / Tandara
Formal training and development programs are just part of what it means to learn and grow as a professional at SwanCare. As Jovy Tesani has demonstrated this month, peer support and encouragement is also key. Jovy has been nominated for her support in introducing a colleague to the ACFI (Aged Care Funding Instrument). “When I started doing ACFI, I did not have that much knowledge in this area, but Jovy believed in my capabilities. She has given me the opportunity to learn and grow. Jovy arranged an education session with the ACFI Staff in Waminda. Jovy has helped me evolve to be the person I am today. Thank you Jovy for this opportunity.”
Effective recognition: Marie Wang, Enrolled Nurse -Tandara
Acknowledging each other's efforts helps us continue to nurture the culture we have at SwanCare - this is one of the reasons we love to share our Feathers nominations every month! In February, we would like to thank Marie Wang for always recognising staff who go above and beyond. As the person who nominated Marie wrote, “Marie always shows appreciation for staff - in her own little ways. Marie is the type of person who always makes her staff feel important during her shifts.” Fantastic work, Marie.
Team work: Ramandeep Kaur, Assistant in Nursing -Waminda
We always learn of stories in which staff members go out of their way to offer assistance, even when it would not be their area of responsibility. This month, we thank Ramandeep who displayed fantastic teamwork by stepping in and showering a resident who was being difficult. As the colleague who nominated Ramandeep noted, “Ramandeep was not working on that floor and she was due to finish her shift at 11pm. Later, during handover, Ramandeep mentioned that she had showered the difficult resident. She didn't want any recognition or praise for assisting other staff members, which ultimately made her finish late. To me, this shows true team spirit. After all, that is why we are here - to help our residents and each other.” We couldn’t agree more. Thank you so much for your efforts Ramandeep.
Congratulations to all nominees.
Although there can only be one winner for each category, we had many notable nominees in February.
- Compassion: Repeka Kirianu, Enock Badu, Arnel Braulio
- Customer Service: Vikas Chauhan, Sheridan Radvanyi
- Safety Awareness: Teresa Strelley
- Leadership: Arnel Braulio
- Improvements, Innovation and Creativity: Sathish Kumar
- Learning and development: Sheryl Odcheo
- Teamwork: Velvet Barrett, Shuhao Yang, Iva Gayagoy
- Team nominations: Michael Bermejo and Safiatu Greywood for volunteering to help tea rounds. Rachel Giancaspro and Teresa Strelley for being generous of spirit in assisting to cover reception. Beverley Ranford, Celeste Valdez, Ishwori Thapa, Santosh Rana and Shanti Ale for always doing a wonderful job with the laundry.
Congratulations to all of you!
The Feathers Rewards Program is our way of celebrating staff achievements, recognising staff across seven categories based on the SwanCare values - including teamwork, leadership and customer service. Anyone from our community can nominate staff for their great work; from spending extra time with our residents, to delivering a great project, to helping family members through difficult times. Staff accumulate Feathers rewards points and redeem prizes from an online prize catalogue.
Is there someone you know who goes the extra mile? If you’d like to recognise an exceptional colleague for displaying SwanCare’s values, SwanCare staff can submit a Feathers Award nomination via the online Feathers platform here - https://swancare.browniepoints.com.au
Share your stories with the SwanCare Stories Team
With 28 staff members nominated for a Feathers Award in February, it’s clear there are so many wonderful stories to share about what goes on at SwanCare every day. That is why we have launched an internal SwanCare stories team to capture these moments. If you have something to share, big or small, please let one of the SwanCare Stories Team members know so we can share positive news with everyone. Email firstname.lastname@example.org to share yours.