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SwanCare’s Feathers Wrap Up: September 2019

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Welcome to your Feathers September Newsletter. Time for a cuppa and some jazz as we hope to bring a smile to your face by sharing the many wonderful acts of kindness that take place at SwanCare every day. This month, we had an incredible 163 staff nominated by 103 team members, residents or family members. Thank you to all our nominees as well as those who nominated them – Feathers wouldn’t be possible without you.

The September Feathers Winner is Rossannah Besterwitch, HKA, for Safety Awareness and Learning and Development!

As the person who nominated Rossannah wrote, “Rossannah came to me to discuss an issue that she thought was a occupational safety and health concern. After our discussion, she completed a hazard report for us to investigate the issue. We found that it was not just Rossannah who was affected, but the whole team of the cleaning department.” Thank you Rossannah for raising this and preventing future injuries.

    Feathers Winner September 2019



In whatever form they appear to us… whether it be on the back of a napkin, receipt, coaster… SwanCare Feathers nominations help us to learn more about the kind of people we work with every single day. From dawn to dusk and right around the clock, Feathers nominations tell us that our people not only aim to do what is right, but strive for excellence. For every Feathers nomination, there are so many other generous deeds that slip by observation, but are just as valuable. Thank you to all our teams for your efforts this month.



Category Winners

Aby Casteneda

Customer Service: Aby Casteneda, Assistant in Nursing, Kingia and Tandara

One resident nominated Aby for her incredibly kind demeanor. “Aby is a very lovely lady. She brings joy through the front door and has courage that only few possess. She is very kind, caring and never rushes. Her gentle touch and caring nature brings a lot of comfort to our day. When we see her lovely smile, we know it's going to be a good day. Please don't let anyone poach her!”

Francis Ericson

Compassion: Francis Ericson, IT Support 

This month, we express our gratitude to Francis for his kindness in consoling one of our residents. “Francis visited a resident and was unaware she had recently lost her husband. Francis noticed a model of an MG and commented how nice it was and the resident became very teary. Francis stayed and talked with her until she settled. Thank you Francis. I’m aware it can be confronting when you say something, and it upsets the resident. I know our resident was very appreciative of Francis's compassion.” Thank you

Karen Munro

Improvements: Karen Munro, Assistant in Nursing, Waminda

“Karen had spent 10 weeks preserving a bouquet of flowers that was given by a resident's husband before he passed away. She had pressed the flowers into the frame. The resident tells everyone that visits how pleased she is to have the memory of her husband so beautifully captured. Karen is one of our new AINs, but she took her initiative in her own time to make our resident happy in a meaningful way in the short time she's been with us.” Thank you for your beautiful act, Karen.

Sharon Soon

Leadership: Sharon Soon, Registered Nurse, Kingia  

“Sharon is a quiet achiever and leads her team in a calm and gentle manner. She has grown into a leader staff follow and respect. She always safeguards the safety of staff and residents under her care. Sharon also make sure the needs of our residents are prioritised. Sharon, you have grown through the years in your role as a nurse and as a leader.”

Rossannah Besterwitch

Learning and Development: Rossannah Besterwitch, Housekeeping Attendant, Kingia 

As well as being our overall winner, Rossannah has also won the category of Learning and Development. “When I did my buddy shift with Rossannah, she created a list of detailed instructions on what I should be doing on the floor. As a new cleaner, I am overwhelmed with all the things I should know - but Rossannah patiently teaches me. Thank you for your help.”

Rachel Giancaspro

Recognising others: Rachel Giancaspro, Roster Coordinator, Kingia/ Tandara

This month, we celebrate Rachel for always checking in with her team mates. “Karen goes around the floors to ask if we are all okay and how we are all going - every day. This makes everyone feel good that she is there to support us. Thank you Rachel.” 

Vikas Chauhan

Teamwork, Vikas Chauhan, Resident Support Officer, Admin

In September, we recognise Vikas for his dedication when it comes to helping his team mates. “ I asked Vikas to provide some information for a presentation. We agreed we would meet the following day to work on it. The next morning however, Vikas had already completed it, demonstrating fantastic teamwork. He has saved other staff members significant time by producing all of this himself.”  Thank you, Vikas for your outstanding work!

Surekha Sharma

Drishti Goojha

Rashida Carace

Team nomination:

Surekha Sharma, Drishti Goojha, Rashida Carace, Hospitality – Food Services

“Since taking a more 'behind the scenes' role when it comes to our village meal-delivery, it has become more apparent to me how these ladies go above and beyond as a team to deliver meals to residents. I could not appreciate their help more. On top of this, the girls often jump into other areas - whether that be to help in our Main Production Kitchen Plating Room, Spritz Café, or facility. They do this without a fuss and it is very much appreciated. Thank you so much for your dedication, enthusiasm, help and continued support Drishti Surekha and Rashida! I couldn't do this without you!”


Congratulations to all nominees.

Although there can only be one winner for each category, we had many notable nominees in September.

  • Compassion: Anne Noble (Admissions Assistant), Heather Laws (Resident Support Coord), Francis Ericson (IT support)
  • Customer Service: Suzy Suswati (AIN) Kingia, Nirmal Warnakulasuriya (AIN) Kingia, Sam Gandhi (AIN) Kingia, Aby Castaneda (AIN) K/T
  • Improvements, Innovation and Creativity: Mavis Theyagarajah (PTA) Tandara, Tanya Rose (AIN/Lifestyle) Kingia, Karen Munro (Assistant in Nursing) Waminda
  • Leadership: Sharon Soon (Registered Nurse), Joanna Ayton (ACFI Enrolled Nurse) Waminda
  • Learning and Development: Aby Castaneda (Assistant in Nursing) Tandara, Irma Subakta (Assistant in Nursing) Kingia, Rossannah Besterwitch (HKA) Kingia
  • Safety Awareness Arnie Braulio (CNC) Tandara, Daran Slaughter (Chef), Rossannah Besterwitch (HKA) Kingia, Pauline Bremner (MCS) Waminda  
  • Recognising Others: Rachel Giancaspro (Roster Coordinator) Kingia/ Tandara, Tanya Rose (AIN/Lifestyle) Kingia
  • Teamwork: Joanne Ayton (ACFI Enrolled Nurse), Vikas Chauhan (Resident Support Officer), Suzy Suswati (AIN/Lifestyle) Tandara, Kim George (Finance Officer).
  • Team nominations: Admin: IT, Marketing & Graphic Design: Colin Manes, Rachael Payne, Marek Cicchini for meeting a last-minute dead-line when it came to organising marketing material for the SwanCare charity golf day!  
    Waminda Lifestyle: Carroll Seaman, Cecilia Bray, Carolynn Robinson, Joanne Hall, Elisabeth Bremmer, Mary Aye, Ceri Williams for creating a positive learning experience for students from St. Norbert High school Ursuala Frayne High school and Curtin University. The team did this on top of their already busy schedule. Thank you!
    AIN Kingia: Kylie Thompson, Nirmal Warnakulasuriya for fast and efficient teamwork when it came to assessing the health of one of our residents and transferring the resident to paramedics.

Congratulations to all of our Feathers nominees!


About Feathers

The Feathers Rewards Program is our way of celebrating staff achievements, recognising staff across seven categories based on the SwanCare values - including teamwork, leadership and customer service. Anyone from our community can nominate staff for their great work; from spending extra time with our residents, to delivering a great project, to helping family members through difficult times. Staff accumulate Feathers rewards points and redeem prizes from an online prize catalogue.


Nominate someone!

Is there someone you know who goes the extra mile? If you’d like to recognise an exceptional colleague for displaying SwanCare’s values and going above and beyond, you can submit a Feathers nomination by logging in to Feathers https://swancare.browniepoints.com.au.


Share your stories with the SwanCare Stories Team

With 163 nominations for 103 staff members nominated for a Feathers Award in September, it’s clear there are so many wonderful stories to share about what goes on at SwanCare every day. That is why, this year, we launched an internal SwanCare stories team to capture these moments. If you have something to share, big or small, please let one of the SwanCare Stories Team members know so we can share positive news with everyone.

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